14-day refund policy
If you buy any ProChecked product and it is not right for you, you can ask for a full refund within 14 days of your purchase. This applies to every tier: Zero, Lite, Pro and Elite, and to the first billing period of an Elite subscription. There is no need to give a reason.
Zero only: Refunds for ProChecked Zero aren't available once the product has been downloaded or used, except where the law requires.
How to ask
Email sales@getprochecked.com within 14 days of your purchase and include the email address you bought with. You can also ask through the receipt Paddle emailed you. We will not make you argue your case.
Who processes it
Our order process is handled by Paddle, who is the merchant of record for your purchase. Refunds are issued by Paddle to the payment method you used, and they appear on the receipt Paddle sent you. Your purchase is with ProChecked Limited through Paddle.
What happens to your licence
When a purchase is refunded, its licence stops working. Your boards, notes and other data stay on your computer and are not deleted.
Questions
See our Terms & Conditions and Support page, or email sales@getprochecked.com.